Return & refund policy
Fair for everyone
Because every product is custom-designed and printed, we follow the terms below to keep things fair for everyone.
Cancellations, returns and refunds
| Situation | Resolution |
|---|---|
| Order cancelled within 1 hour of placing it | 100% refund |
| Order cancelled after the design is created | Not possible |
| Prepaid order cancelled at the doorstep | 20% refund |
| Product damaged on delivery (with uncut unboxing video) | 90% refund |
| Colour defect in a bottle | Replacement or 30% refund |
| COD order refused by the customer | Advance amount is non-refundable |
How to raise a claim
Email demondripsupport@gmail.com within 48 hours of delivery with:
- Your name, order ID, and registered phone number
- Clear photographs of the issue
- An uncut unboxing video
Use this subject line: Refund Request – Order #[Order ID] – [Issue]
If your video is too large to attach, share a Google Drive link instead.
Within 48 hours
Claims raised after 48 hours may not be eligible for a refund or replacement.
Refund timeline
Approved refunds are processed within 5-7 business days to your original payment method.